Authorised Representative Submissions

If you are a customer and would like to authorise a third-party on your account, please refer to Third Party Authorisation.

We recognise the importance of effective and timely communication with our customers’ authorised representatives.

To streamline the process of managing your client’s account with us, we have created a dedicated page for the submission of Letters of Authority.

By using this page, you can ensure that your client’s account is promptly placed on hold, allowing us to address any concerns or queries in a professional and efficient manner. Upon receipt of your Letter of Authority, we will immediately acknowledge your submission and provide you with a status update of the account in question.

This process not only facilitates smoother interactions but also reinforces our commitment to maintaining high standards of customer service and account management. We understand the critical role you play as a representative, and our goal is to support you in managing your client’s needs effectively.

Please upload your Letter of Authority using the form provided below. Our team will review the documentation and engage with you directly to ensure all necessary actions are taken on the account as swiftly as possible.

Thank you for partnering with us in delivering responsible and responsive account management services, reflecting our dedication to excellence in all aspects of our operations.