FAQs

 Why am I receiving calls from Complete Credit Solutions and not my bank?

The Bank or finance company that you entered a credit contract with has decided to sell your account to Complete Credit Solutions – a lawful and legitimate transaction. Complete Credit Solutions is now the legal owner of your account. Call us on 1300 930 070 or on 02 8836 4300 and see how we can help you.

 Do I have a default on my credit file?

If unsure you should contact us or the credit reporting agency- Veda Advantage. You are entitled to a copy of your credit file free of charge from Veda Advantage. Visit Veda’s website.

 What will happen if I ignore your attempts to contact me?

We are here to assist you in paying off your debt as quickly and as cost efficiently as possible. If you contact us promptly you can avoid paying excess interest that may be accruing and also avoid potential enforcement action against you. Communication is the key to resolving your account with us.

 How do I set up a payment arrangement?

If you are unable to pay your account in full we offer a range of payment options, including payment arrangements over time. Please contact us on 1300 930 070 or 02 8836 4300 to establish a payment plan that suits your circumstance.

 I need to update my contact details. What should I do?

You should contact us immediately and update your details on 1300 930 070 or 02 8836 4300 or by email to info@completecredit.com.au. If you keep your details up to date we are in the best position to promptly discuss your situation and provide assistance. It is therefore important for you to inform us of a change in your details so there can be no delay in contacting you if needed..

Testimonials

  • "I would like to thank Complete Credit Solutions and your professional staff member for your fantastic service and assistance. While I initially ignored my debts because of previous bad experiences with other collection agencies, I'm grateful that your firm contacted me and offered a resolution which allowed me to clear up my other debts also. Your advice was invaluable and it allowed me to effectively negotiate with my other creditors. Thank you!"

    - John -

  • "Your understanding of my situation and the problem solving skills of your staff made paying my account so much easier. I felt that I was being heard and for that I can't thank you enough. Your staff member was very courteous and she went above and beyond what I have normally experienced from other companies."

    - Belinda -

  • "I am writing you this email in regards to your staff member, Melissa. She was very professional and provided options to help me resolve my account. She showed empathy beyond what I expected, thus making the conversation less awkward. She was a pleasure to deal with and an asset to your company"

    - Beverly -

Our Mission

The mission of Complete Credit Solutions is to become the premiere receivables management agency in Australia recognised for its professionalism and excellent customer service coupled with an exceptional compliance record and brand protection.